Store Policies
At MotoXMall, we strive to provide clear and straightforward policies regarding shipping, returns, exchanges, privacy, and pricing. Please review the following information before placing your order.
Shipping Policy
MotoXMall currently ships to the 48 contiguous United States only. We do not ship to Alaska (AK) or Hawaii (HI).
Orders are shipped primarily via UPS and FedEx. Delivery within the contiguous United States typically takes 1–4 business days, depending on the destination, product availability, and shipping service selected.
Most in-stock orders ship the same business day or the following business day. Our daily shipping cut-off time is 3:00 PM Eastern Time. Orders received after the cut-off will generally be processed on the next business day. Weekends and holidays are not considered business days.
3-Day Shipping: Delivery is typically expected within 3 business days after the order ships. Delivery time frames are estimates and are not guaranteed by MotoXMall. If the shipment does not arrive within the expected delivery time, MotoXMall’s liability is limited to a refund of the expedited shipping charge only, when applicable.
Applicable sales tax will be collected as required by law based on the order and shipping destination.
Backordered items that remain unavailable for 30 days may be automatically cancelled and refunded.
Estimated sales tax may apply to Maxxis and Tusk brand products in certain states.
Returns & Exchanges Policy
All returns and exchanges require prior authorization from MotoXMall and may be subject to a 20–30% restocking fee.
Original shipping charges are non-refundable, and customers are responsible for return shipping costs unless otherwise agreed to by MotoXMall. Refused deliveries and shipments returned because they are undeliverable may be subject to a 30% restocking fee, in addition to applicable shipping costs.
Customers should carefully inspect all merchandise immediately upon delivery. If an item arrives damaged or appears to have been damaged in transit, please contact MotoXMall promptly and retain the product, packaging, and shipping materials while the issue is reviewed.
MotoXMall is not responsible for damage caused after delivery by improper handling, mounting, installation, modification, or use. This includes damage to tires or wheels occurring during mounting or installation.
To request a return or exchange, contact MotoXMall at (530) 852-7486 within 30 days of delivery to obtain a Return Authorization (RA) number. Merchandise returned without prior authorization may be refused.
Eligible returned or exchanged merchandise must be new, unused, uninstalled, and in its original packaging. Products showing signs of installation, mounting, use, damage, or modification may not be eligible for return.
Tire & Wheel Kit Fitment
Tire and wheel kits are prepared according to the vehicle and fitment information provided by the customer when placing the order.
MotoXMall guarantees bolt-pattern fitment only based on the vehicle information provided with the order. Tire and wheel clearance can vary because of vehicle modifications, suspension setup, lift kits, tire size, wheel offset, and other factors. MotoXMall therefore does not guarantee clearance from rubbing or other vehicle-specific fitment characteristics beyond the specified bolt pattern.
Mounted tire and wheel kits are non-returnable.
Customers are responsible for verifying that the selected tire and wheel sizes are appropriate for their vehicle and intended application before installation.
Privacy Policy
MotoXMall uses Google Analytics, Google Ads conversion tracking, and other analytics and advertising technologies to help us understand website traffic, measure advertising performance, and improve the shopping experience.
These services may use cookies or similar technologies to collect information about website usage. Information collected through Google services is handled in accordance with Google's applicable privacy policies.
Information customers provide when placing an order is used as necessary to process payments, fulfill and ship orders, provide customer service, prevent fraud, and administer transactions.
MotoXMall does not sell customers' payment card information. Payment information may be processed securely by the payment providers available during checkout.
Pricing & Product Information
Prices, promotions, product specifications, availability, and shipping charges are subject to change without notice.
MotoXMall makes reasonable efforts to ensure that product descriptions, specifications, fitment information, images, and prices are accurate. However, typographical errors, incorrect specifications, pricing errors, or other inaccuracies may occasionally occur.
If an error affects an order, MotoXMall may contact the customer before processing or shipping the affected item.
Customers will never be charged more than the order total without prior authorization.
Order Cancellations
Orders may be cancelled before shipment when possible. Because many orders are processed and shipped quickly, cancellation cannot be guaranteed once an order has entered processing or shipping.
Orders for mounted tire and wheel kits or other products that have already been prepared, mounted, assembled, or otherwise customized may not be eligible for cancellation.